Refund Policy

Last updated: 11 August 2026

The short version: you get back what has not been delivered. A session that has not taken place is refunded in full; for a month of work that is stopped part-way, the remaining part is refunded in proportion to the time left.

A single session

Cancelled at least 24 hours before the agreed time — refunded in full, or moved to another time, whichever you prefer.
Cancelled later than that, or missed without warning — the session counts as delivered and is not refunded, because the time was held for you. If something genuinely unforeseen happened, write and tell us: this is applied with common sense, not mechanically.
The session took place but did not suit you — write within 14 days and describe what went wrong. We would rather return the money than keep it in a case like that.

A month of work

If you decide to stop part-way through a paid month, the unused part is returned in proportion to the days remaining in that month, counted from the day you tell us you are stopping. Work already done is not refunded.

Fees paid directly to other specialists — tutors, subject teachers — are not part of this: they are settled with those specialists, not through us.

The 14-day right of withdrawal

Under Legea nr. 105/2003 and the Civil Code of the Republic of Moldova, you have the right to withdraw from the contract within 14 days from the day it was concluded, without giving any reason.

Sessions usually start before those 14 days are up, and you are asked at checkout to confirm that you want the work to begin immediately. Where sessions have already been held at your request, the refund is reduced in proportion to what has been delivered — the rest is returned.

How to request a refund

Write to nikolaev.gd@gmail.com from the email address used for the order and say what you are asking to be refunded. No form and no explanation are required.

Requests are answered within 3 business days at the latest and processed within 5 business days. In any case the money is returned no later than 14 days from the day the request is received, as the law requires.

How the money comes back

Refunds are made through the payment provider, Creem (Armitage Labs OÜ, Estonia), to the same card that was used for the payment. How soon the amount appears on your statement depends on your issuing bank — usually a few business days.

Complaints

Write to nikolaev.gd@gmail.com or call +373 60 220 120, Monday–Friday, 09:00–18:00. We reply within 3 business days at the latest. Please attach the payment confirmation you received by email.

If you are not satisfied with the outcome, you may contact the Consumer Protection and Market Surveillance Agency of the Republic of Moldova: consumator.gov.md, tel. 022 501 424.